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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Russell Cosby

Russell Cosby

February 4, 2025

5  out of  5
rating by Russell Cosby
"Aiesha Harper guided us through and was a pleasure to deal with in writing our homeowner and both auto policies. Thank you!"
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Demetrius Johnson

January 28, 2025

5  out of  5
rating by Demetrius Johnson
"Great customer service as always Miss Aisha Harper was great and taken care of my needs thank you so much for being a great insurance company."
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Abelino Menchaca

January 25, 2025

5  out of  5
rating by Abelino Menchaca
"Aiesha was so helpful and is saving me tons of money by switching. I'm so glad she called me when she did."
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Rita Key

January 16, 2025

5  out of  5
rating by Rita Key
"It's always a pleasure speaking with Vanessa! I'm so thankful for her assistance."
We responded:
"Vanessa is indeed a valuable member of our team. I'm glad to hear she was able to assist you effectively by truly listening and resolving your concerns. Your appreciation means a lot to us. If you need any further assistance, don't hesitate to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
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Hilda Garcia

January 14, 2025

5  out of  5
rating by Hilda Garcia
"Courtney is the best, always willing to go the extra mile to assist and answer all my questions!!!🙌🏻"
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Billy Gaut

December 31, 2024

5  out of  5
rating by Billy Gaut
"Everything went great.thanks"
We responded:
"We pride ourselves on providing Remarkable Service. Thank you for trusting your insurance needs with our agency. "
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Clarissa Mccarty

December 31, 2024

5  out of  5
rating by Clarissa Mccarty
"Vanessa is very friendly and helpful"
We responded:
"Hi Clarissa. Thank you for providing this feedback. We are thankful that you chose our agency for your insurance needs."
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Brian Kelly

December 24, 2024

5  out of  5
rating by Brian Kelly
"Great! no BS, just what I asked for."
We responded:
"Thank you Brian for choosing Alecia Francis State Farm Agency for your insurance needs."
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Chad Cotton

December 17, 2024

5  out of  5
rating by Chad Cotton
"Have been a client at this office for several years. The service is EXCELLENT. Courtney has helped me most recently, but all of her employees provide an effortless experience. If you need insurance by the best in the DFW I’d recommend no other than Alecia Francis State Farm!!"
We responded:
"Chad, it has been an absolute pleasure servicing your insurance and financial service needs. Thank you for referring your family and friends."
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Jeanette Murphy

December 16, 2024

5  out of  5
rating by Jeanette Murphy
"Janet Adoue is absolutely the best agent in the world. She always has time to talk through things with me and point out the up and down sides of various coverages for my specific needs. That's why even after moving to Houston in Sept 2023, I still have my favorite agent in Duncanville TX"
We responded:
"Thank you for continuing to allow our agency to assist you with all of your insurance needs. We are honored to have you as part of our State Farm family."
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E

December 3, 2024

5  out of  5
rating by E
"Alecia was so easy to work with! Made the process so easy and smooth. I’m a new customer and I’m very pleased with my quote and service. Thank you!!"
We responded:
"Thank you for choosing our staff of agents to provide you with Remarkable customer care."
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Jennifer Dennington

December 3, 2024

5  out of  5
rating by Jennifer Dennington
"Great service!!!!"
We responded:
"We are honored that you chose our agency to assist you with your insurance needs."
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Quanique Johnson

November 13, 2024

5  out of  5
rating by Quanique Johnson
"From the very start, their team has been responsive, professional, and genuinely caring. They walked me through all the options, ensuring I fully understood my policy and felt confident in my coverage. Whenever I’ve needed assistance, they’ve been quick to respond and made everything as stress-free as possible. Knowing I’m covered by a company that values my peace of mind means a lot. Highly recommend Alecia Francis to anyone looking for reliable and trustworthy insurance!"
We responded:
"Quanique, thank you so much for your wonderful review! I'm glad to know that our team has been responsive, professional, and genuinely caring from the start. It's great that you felt confident in your coverage and appreciated the thorough explanations of your policy options. We're happy to make the process as stress-free as possible for you. Your recommendation means a lot to us. If you ever need further assistance, we're here for you! - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
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Argusta White

November 7, 2024

5  out of  5
rating by Argusta White
"Alecia Francis and Team provides excellent customer service and is customer focused/care oriented. Thanks!"
We responded:
"Argusta, thank you for your kind words! I'm glad to know that our team’s dedication to excellent customer service and care has made a positive impact. We truly appreciate your feedback and look forward to continuing to assist you with your insurance needs. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
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Chris Guerrero

October 25, 2024

1  out of  5
rating by Chris Guerrero
"I cannot believe - that I requested to transfer agencies for over a week now and I’m being denied this request! Unprofessional! Alecia, how much longer are you going to ignore me! / Hold me hostage!"
We responded:
"Hi Christian. Our office has attempted to contact you on multiple occasions by calling and texting you, but have not received a response. You have already been in contact with the agent of your choosing and they can complete your request. You can also do so online. Please contact my office if you need assistance in doing so. We’d be glad to assist you if you contact us. Looking forward to assisting you with your transfer."
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78ediane

October 18, 2024

5  out of  5
rating by 78ediane
"I just finished doing business w/Aiesha from Alecia Francis State Farm & not only is she accommodating, but her customer service is more than 5-star! I give her 10 stars. Go to her/them for your insurance needs. You won't be disappointed!"
We responded:
"Aiesha and I are so happy you had such a positive experience with our office! Your kind words about her accommodating nature and exceptional customer service mean a lot to us. We always strive to provide the best service possible, and it’s wonderful to know we met your expectations. If you need any further assistance, don’t hesitate to reach out. Thank you for your recommendation! - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
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LAURA MM

October 15, 2024

5  out of  5
rating by LAURA MM
"Great Staff and always handling the questions or inquiries of my policy promptly. I appreciate their positive attitude and as always, their focus is on helping the customers. thank you Alycia and Janet!"
We responded:
"Laura, thank you so much for your wonderful review! I'm happy to hear that our team, especially Janet, has been able to assist you promptly and with a positive attitude. We always aim to focus on helping our customers, and your appreciation means a lot to us. If you have any more questions or need further assistance, don't hesitate to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
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Michael Hunt

October 10, 2024

5  out of  5
rating by Michael Hunt
"Excellent and Speedy service"
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Tonya Ransom

October 7, 2024

5  out of  5
rating by Tonya Ransom
"I have been with State Farm for many many years. I have to say Janet takes very good care of my needs. Now that my daughters are grown she takes very good care of them too. She always looking out for us and goes above and beyond for us.Very sweet and caring. Alecia is the absolute best too. Very caring and patient. I really appreciate them both."
We responded:
"Thank you for allowing us to assist you and your family."
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shanda Anderson

October 4, 2024

5  out of  5
rating by shanda Anderson
"All of the staff is helpful. Janet is always so helpful and kind.Thanks Janet"
We responded:
"Thank you, Shanda, for your wonderful review! I'm happy to know that our staff has been helpful and that Janet's kindness and assistance stood out to you. We appreciate your feedback and look forward to continuing to provide you with excellent service. If you ever need anything, don't hesitate to reach out! - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
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Marilyn Duffy

October 4, 2024

5  out of  5
rating by Marilyn Duffy
"Ms. Janet Adoue at Alecia Francis Agent - State Farm Insurance helps me with all my insurance issues. Thank you! 🤩"
We responded:
"Marilyn, thank you so much for your 5-star rating! I'm glad to know you had a positive experience with our office. If you ever need further assistance, don't hesitate to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
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Debra Williams

October 3, 2024

5  out of  5
rating by Debra Williams
"Janet was great very helpful"
We responded:
"Thank you, Debra! I'm glad Janet could assist you so effectively. We appreciate your feedback and look forward to helping you with any future needs. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
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Lisa

October 1, 2024

5  out of  5
rating by Lisa
"Nice State Farm office but I just couldn’t operate without Janet! She is always kind, thorough, and helpful. To be honest, I can be a bit scattered at times and thankfully Janet has my back to make sure everything is always running smoothly with my accounts. I can’t overstate consistently how much stress Janet saves me! Other service here has been quite good but Janet just really stands out for amazing, personal service not only at SF but all other companies I work with."
We responded:
"Lisa, thank you so much for your kind words! We're grateful to have Janet on our team, and it's wonderful to know how much she has helped you. Her dedication to providing thorough and personal service is truly commendable. We're happy to hear that your experience with our office has been positive overall. If you ever need anything else, we're here to help. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
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Rose Futterknecht

September 7, 2024

5  out of  5
rating by Rose Futterknecht
"My dealings with Alecia certainly met my needs. She responded promptly to my questions and provided me with a competitive quote that I was pleased with. She has a professional, pleasant demeanor."
We responded:
"Rose, thank you for your positive review! I'm glad we could meet your needs and provide a competitive quote. Your kind words about my prompt responses and professional demeanor are much appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
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Sam Garcia

August 31, 2024

5  out of  5
rating by Sam Garcia
"Janet is Awesome!!! Always courteous and great customer service. Thank you for all you do."
We responded:
"Thank you, Sam! We're glad to hear that Janet provided courteous and great customer service. We appreciate your feedback and are grateful for your support. If you need any further assistance, feel free to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"