State Farm® Insurance Agent Alecia Francis
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Techa K
October 5, 2026
"Janet was very helpful as always. She thorough in making sure I understand what my policy is and financial responsibilities are."
"Thank you so much for your kind review, Techa! If you need insurance assistance, we are just an email or call away! - Alecia Francis, your State Farm Agent "
LAURA MM
October 2, 2026
"Great Staff and always handling the questions or inquiries of my policy promptly. I appreciate their positive attitude and as always, their focus is on helping the customers. thank you Alycia and Janet! you all are a wonderful team to work with!
Thank you Colet.for always being available to help us ! We’ve been customers sir so many years and we will continue to allow you to handle our policies ! Great job!! Laura and Kristy"
"Laura, thank you so much for your wonderful review! I'm happy to hear that our team, especially Janet, has been able to assist you promptly and with a positive attitude. We always aim to focus on helping our customers, and your appreciation means a lot to us. If you have any more questions or need further assistance, don't hesitate to reach out.
- Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Gary Johnson
October 2, 2026
"Tiffany gave me an update on my renewal policy with good news that my premium was less. She help me get the driving app. Outstanding customer service."
"Thank you so much for your kind review, Gary! If you need insurance assistance, we are just an email or call away! - Alecia Francis, your State Farm Agent "
Guy Rivers
October 1, 2026
"Janet and the whole Alecia Francis has treated be very well. I've did business with them for about 5 years now. Very professional and it feels like family doing business with them."
"It's a pleasure to be your agency of choice. We're glad to have you as part of the State Farm family.
"
Carol Drake
October 1, 2026
"Very helpful and patient walked me through everything
And also stand on the phone to make sure I was doing it right
And she offered to help because I wanted to speak to a certain individual
I thank her for the kindness
And the best part she said Happy Holidays to me and my famy"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Cali Boo
September 30, 2026
"Love Janet shes absolutely amazing wonderful customer service and extremely friendly!"
"Cali, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Kidada M
September 30, 2026
"This is a great State farm agency. Alicia and Tiffany will take great care of you. I've unfortunately had to submit claims and state farm has been great and on it each time. You cant go wrong getting your insurance here."
"Kidada, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Duncanville. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Alecia Francis and Team "
Valiant Virgil
September 29, 2026
"Tiffany was very knowledgeable and friendly"
"Wow, thank you for the 5-star review, Valiant! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Rodrigo Cortes
September 28, 2026
"Very friendly, excellent customer service! Spoke to Kallet (sorry if I spelled it wrong) Would highly recommend 👍🏼"
"Thank you for the 5-star review of Alecia Francis’s team - we really appreciate your kind words! "
D S
September 28, 2026
"Colette. Where do I begin? She was able to assist in my insurance questions. She has a great attitude and was very knowledgeable. I enjoyed talking with her. When I call in I ask to speak to her because I know she will get my questions answered truthfully!!
Happy State Farm customer
Derrick S."
"Thank you for the amazing review, d! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Ransom Tonya
September 28, 2026
"Janet ROCKS!!!!! She takes very good care of us❤️❤️"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Keyira Wilson
September 27, 2026
"I give 5 stars my problem was solved very quickly and I appreciate them reaching out and helping me out with what I was concerned about"
"Keyira, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
L'Oreal Jones
September 24, 2026
"I have been with Alecia Francis for years and they have always met my expectations. Rep. Courtney was a huge help to me. She was very professional, informative and courtesy. Courtney was knowledgeable about the process as well as products and quick with processing my request. I am pleased to be a customer of State Farm.
**2026 UPDATE **
The staff at Alecia Francis office has done it again! Yay! They have provided me with quick and fast service again. They are always willing to help, kind, and provide professional services. They are one of the reasons, I stay with their office. Thank you all!"
"Hi Loreal. Thank you for continuing to choose our agency for all of your insurance and financial service needs. It's always a pleasure to speak with you."
Bert clark
September 24, 2026
"Janet that you for always providing excellent customer service. Since I have become a customer of this agency the customer service has always been excellent 5 stars in my book."
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Duncanville insurance team. "
Edward Anthony
September 22, 2026
"Spoke with Tiffany!!!!!"
"Edward, thank you for trusting our agency with your insurance needs."
Rosie Martinez
September 22, 2026
"Thanks Denise!!!
Always ready to answer all my questions. Appreciate all your help."
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Theresa Cook
September 17, 2026
"Tiffany was very helpful!"
"Hi Theresa, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Alecia Francis, Your State Farm Agent "
Kathy Harris
September 15, 2026
"Everyone at this State Farm Agent's office is great ! Fast responses, quick to resolve any issues."
"Kathy, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Albert Rotifa
September 10, 2026
"Great and customer service and very knowledgeable"
"Hi Albert, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Duncanville. If you ever need help, we are just a phone call away! - Your State Farm Agent, Alecia Francis "
Eliseo Calderón
September 8, 2026
"Excellent service with a great rate!"
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Alecia Francis’s Team. "
Demetrius Johnson
August 31, 2026
"Mrs. Tiffany Moffett was great in adjusting my policy for a discount."
"Demetrius, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Duncanville insurance team! - Your State Farm Agent, Alecia Francis "
Shaneika McCray
August 31, 2026
"Aiesha over at the Alecia Francis office was very Knowledgeable and Personable. She answered all my questions and provided details regarding next steps while quoting a life insurance policy. She seems to really enjoy helping people. I will surely refer people I know to do business with her in the future."
"Shaneika, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Alecia Francis and Team "
xing zhu
August 26, 2026
"Alecia Francis is a very nice agency! She always answer phone and listen to you, and resolve problems as quickly as she could."
"Thank you for the 5-star review, xing! We’re proud to serve the Duncanville community and truly appreciate your support. "
audra johnson
August 26, 2026
"I was already a customer when Alecia Francis took over this office. I have continued my business because she does an excellent job. She’s knowledgeable with a very personable demeanor. Janet is irreplaceable. She’s like family; not just my account manager. This agency is home-not just a good neighbor."
"audra, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Duncanville. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Alecia Francis and Team "
myron beasley
August 25, 2026
"Tiffy did great Job every time I work with her."
"Thank you, Mr. Beasley, for choosing Alecia Francis State Farm Agency for your insurance and financial service needs."