State Farm® Insurance Agent Alecia Francis
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ronnie Moore
July 22, 2026
5
out of
5
rating by Ronnie Moore
"Great job in getting me.What I needed period very nice person.Thank you"
Julia Carson
July 21, 2026
5
out of
5
rating by Julia Carson
"Today I called to add call another car onto my policy and spoke with Tiffany who was great she was patient and very informative I really appreciate her customer service today .."
We responded:
"We are grateful for your 5-star review, Julia! Thanks for taking a moment to share your positive rating of State Farm Agent Alecia Francis’s Team here in Duncanville . "
Tonnette Williams
July 16, 2026
5
out of
5
rating by Tonnette Williams
"Very consistent, great with follow up in always available when needed"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Melvin McCray
July 8, 2026
5
out of
5
rating by Melvin McCray
"Broker and staff are informative, helpful and kind when I have questions related to my policies. Most recent engagement was with Ms. Tiffany, thank you for being kind and for providing great customer service"
We responded:
"Thank you for taking the time to leave such a great review, Melvin. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Iveth Villegas
July 7, 2026
5
out of
5
rating by Iveth Villegas
"Colette helped me was very knowledgeable and so nice. I appreciate her helping me to the full extent. Thank you so much"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Edith EJ Jenkins
July 6, 2026
5
out of
5
rating by Edith EJ Jenkins
"Vanessa provided exceptional assistance in clarifying the optimal policy for my vehicle. Her support is greatly valued."
We responded:
"Edith, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Alecia Francis’s Team!"
Orlinda Preston-Fowler
June 24, 2026
5
out of
5
rating by Orlinda Preston-Fowler
"Agent Aisha provided excellent and professional customer services. Hire more with the same professional customer services skills ~ She was also kind, patient and sensitive to my needs ~ listening as well!!"
We responded:
"Orlinda, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Alecia Francis’s Team—we are always here to help!"
Vivian
June 22, 2026
5
out of
5
rating by Vivian
"I spoke with Collette. She was very kind, knowledgeable, effecient and just overall excellent. I would actually rate her as a 10 out of 10."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Alecia Francis’s Team. "
Leanna Frazier
June 22, 2026
5
out of
5
rating by Leanna Frazier
"I am so thankful !Aisha saved me atleast 100$ monthly compared to other insurance companies, she took the time to really help me find discounts !Sooo blessed. !"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Alecia Francis’s Team. "
Oseas Perez
June 17, 2026
5
out of
5
rating by Oseas Perez
"I’ve been a client of the Alecia Francis Agency for a little over a year, and every time I’ve needed guidance or assistance, they’ve been there for me. Their customer service is consistently excellent—responsive, knowledgeable, and genuinely helpful. I truly appreciate the support I’ve received and look forward to continuing to trust them with my insurance needs."
We responded:
"Thanks so much for the fantastic rating, Oseas! We are so glad you had a positive experience with us here on State Farm Agent Alecia Francis’s Team. If there is anything we can do for you in the future, just give us a shout! "
latisha vaughn
June 16, 2026
5
out of
5
rating by latisha vaughn
"Colette is truly God sent. She is very professional, very kind and very sweet. She ensured my questions were answered, as well as ensured I received the best support possible. I've been with State Farm (this particular office) for several years and I am so grateful for their support. Thank you, Colette for your professionalism, kind words and support! You are a true asset to State Farm!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Duncanville to know that you had such a wonderful experience with us here on State Farm Agent Alecia Francis’s Team."
Vilat K
June 15, 2026
5
out of
5
rating by Vilat K
"Rosalind is wonderful. She knows her products. She is very responsive. She saved us money. And best of all she is respectful, patient and a wonderful person who cares about her client! Thank you Rosalind 👍"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Dava Hammack
June 10, 2026
5
out of
5
rating by Dava Hammack
"Very very helpful and always available to take a call. Thank you!"
We responded:
"Dava, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Alecia Francis’s Team!"
Shane Hall
June 8, 2026
5
out of
5
rating by Shane Hall
"I have worked with Janet for as long as I have had State Farm insurance. She has always been amazing."
We responded:
"Shane, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Alecia Francis’s Team!"
Stephanie Hunter
June 6, 2026
5
out of
5
rating by Stephanie Hunter
"The customer service that I received has exceeded my expectations and I look forward to doing more business in the future. I will be referring my friends and family!"
We responded:
"Thank you so much for the 5-stars, Stephanie! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Alecia Francis’s Team anytime."
Betty F Johnson
May 19, 2026
5
out of
5
rating by Betty F Johnson
"Alecia and her Staff are great at what they do; great information and advice on insurance needs. I've been with her agency for almost 12 years now and the level of care has not changed. They are attuned to my needs and make sure my concerns are addressed across the board with all lines of my insurance. Great people!!"
We responded:
"Betty, thank you for your wonderful review of State Farm Agent Alecia Francis’s Team!"
D S
May 15, 2026
5
out of
5
rating by D S
"Tiffany was able to assist in my insurance questions. She has a great attitude and was very knowledgeable. I enjoyed talking with her."
We responded:
"Thank you for the amazing review, d! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Shana J.
May 4, 2026
5
out of
5
rating by Shana J.
"Ms.Shaw was very professional and kind. She was able to assist me very professionally with questions I asked. Thanks for your help."
We responded:
"Shana, thank you so much for your wonderful review! I'm glad you had a positive experience with our office. Your satisfaction is our priority, and we're grateful for your support. If you ever need any further assistance, don't hesitate to reach out.
- Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Carlos Gonzalez
May 1, 2026
5
out of
5
rating by Carlos Gonzalez
"Very excellent service and professionalism, Denise God bless you and everyone that works at Alecia Francis State Farm agency."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Cadon Lacy
April 27, 2026
5
out of
5
rating by Cadon Lacy
"State Farm is amazing ! I have been with them for years . They are a large company; however they connect with you on a personal level and make you feel you as if your there only customer . Their service team is awesome. Today I had a couple questions about making adjustments to my policy / account . However , I was in back to back meetings at work. They emailed everything in great detail .
Then offered to call me at a time that worked best for me to ensure I had no questions or concerns . Then they followed up in email for my reference.
Service is missing from so many companies . However, Alecia Francis sets the standard on what excellent service looks like !
I encourage you to give them a try !
Date of post 4/27/2026."
We responded:
"Thank you for your wonderful feedback. It is truly a pleasure to assist you with your insurance and financial service needs. We are pleased to hear that you had a positive experience with the team at Alecia Francis State Farm Agency. "
Wayden Lee
April 24, 2026
5
out of
5
rating by Wayden Lee
"Alecia Francis has been my agent for both auto and home insurance, and she’s been incredible to work with. She answers every question I have, updates my quotes anytime I make a change, and helps me compare options to get the best price and coverage. I really appreciate everything she’s done for me."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Alecia Francis’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Duncanville ."
Loretta Polson
April 22, 2026
5
out of
5
rating by Loretta Polson
"Colette was very courteous, professional and assisted me very fast. She answered all my questions. Great service."
We responded:
"Loretta, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Vanessa cares a lot about our customers."
Eliseo Calderón
April 15, 2026
5
out of
5
rating by Eliseo Calderón
"Excellent service with a great rate!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Alecia Francis’s Team. "
EMAC Production
April 11, 2026
5
out of
5
rating by EMAC Production
"When I think of excellent service,
I use this agency as the benchmark!
AKA"
We responded:
"EMAC, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Alecia Francis’s Team!"
Olivia Hung
March 26, 2026
5
out of
5
rating by Olivia Hung
"Wonderful attention, patient, kind. Everything explained to detail. Highly recommended"
We responded:
"Wow, thank you for the 5-star review, Olivia! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"