Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Angel Smith

Angel Smith

June 5, 2025

5  out of  5
rating by Angel Smith
"Courtney was great and very helpful! Happy to recommend her to anyone needing insurance!"
Profile photo of Sydney Ayre

Sydney Ayre

June 5, 2025

5  out of  5
rating by Sydney Ayre
"Courtney provided remarkable service and is always very nice!!"
Profile photo of Chasidy Collins

Chasidy Collins

June 5, 2025

5  out of  5
rating by Chasidy Collins
"10/10 would recommend Courtney for insurance needs!"
Profile photo of Tierra Harris

Tierra Harris

June 5, 2025

5  out of  5
rating by Tierra Harris
"Call Courtney if you’re in need of insurance, you’ll be in great hands with the good neighbors ♥️"
Profile photo of Sergio Mercado II

Sergio Mercado II

June 5, 2025

5  out of  5
rating by Sergio Mercado II
"Alecia Francis State Farm is an amazing agency!! Vanessa assisted me through out my entire transition and was very polite and professional!"
Profile photo of Sergio Mercado

Sergio Mercado

June 5, 2025

5  out of  5
rating by Sergio Mercado
"When it comes to insurance agencies I always take my time to find the right fit, and I definitely found a great one here. Vanessa is by far the most professional and courteous agent I’ve ever dealt with. Super friendly and always willing to assist with all my questions. If you’re looking for a new insurance agent, I highly recommend you give them a try and don’t forget to ask for Vanessa! She is the absolute best and I’m sure she will get you all setup!"
Profile photo of Ann Mercado

Ann Mercado

June 5, 2025

5  out of  5
rating by Ann Mercado
"Alecia Francis State Farm is reliable, honest and operate with integrity. I recommend them to anyone who is looking for or switching insurance. Vanessa takes the time to answer any questions I may have, and provides me with all the options available."
Profile photo of Roman Mercado

Roman Mercado

June 5, 2025

5  out of  5
rating by Roman Mercado
"Vanessa assisted me and she up held a very professional demeanor throughout the entire process"
Profile photo of Madeline tijerina

Madeline tijerina

June 5, 2025

5  out of  5
rating by Madeline tijerina
"So thankful for Janet and all of her help with my life insurance!!!"
Profile photo of eracelli !

eracelli !

June 5, 2025

5  out of  5
rating by eracelli !
"thank you so much for your help Janet! I truly appreciate it!"
Profile photo of Miranda Ferguson

Miranda Ferguson

June 5, 2025

5  out of  5
rating by Miranda Ferguson
"Janet is the sweetest and most helpful!! Thank you!"
Profile photo of S G

S G

June 5, 2025

5  out of  5
rating by S G
"Thank you so much for your help today Janet. You are absolutely wonderful!"
Profile photo of M.J. Bowers

M.J. Bowers

June 3, 2025

5  out of  5
rating by M.J. Bowers
"She was professional and never stalked or harrassed me which I appreciated. She talked through everything clearly and her price quote was excellent! A hopeful, happy new customer."
Profile photo of Hector Lopez

Hector Lopez

June 1, 2025

5  out of  5
rating by Hector Lopez
"Janet Adoue is the best. Very helpful, informative, and professional. She resolved all of my questions with clear and concise answers. Thank you Janet."
Profile photo of denise goff-moore

denise goff-moore

May 30, 2025

5  out of  5
rating by denise goff-moore
"Great knowledgeable information, personality, character, and attitude. Great business 😁"
We responded:
"Denise, thank you for allowing our agency to assist you with your insurance and financial service needs."
Profile photo of Lisa Burleson

Lisa Burleson

May 29, 2025

5  out of  5
rating by Lisa Burleson
"Janet went above and beyond to help keep us informed about our claim. I can’t say enough good things about Ms. Francis or Janet. Great experience"
We responded:
"Thank you for allowing us to assist you with your claim. It was a pleasure assisting you."
Profile photo of don kirton

don kirton

May 16, 2025

5  out of  5
rating by don kirton
"Very good service. I have not had better. Don Kirton"
Profile photo of Robert Vaughn

Robert Vaughn

May 13, 2025

5  out of  5
rating by Robert Vaughn
"I really appreciate your concerns, your generosity, and the great options you made available to me. You truly are professional at what you do. I highly recommend you. Until the next time. Thanks"
We responded:
"It was a pleasure assisting you with your insurance and financial service needs."
Profile photo of Shanika Sanders

Shanika Sanders

May 9, 2025

5  out of  5
rating by Shanika Sanders
"This office is so professional and understanding the customer needs. They go the extra mile to make sure you understand your policy and they get the job done."
Profile photo of Charlotte Branch

Charlotte Branch

May 7, 2025

5  out of  5
rating by Charlotte Branch
"Superb!"
Profile photo of LAURA MM

LAURA MM

April 16, 2025

5  out of  5
rating by LAURA MM
"Great Staff and always handling the questions or inquiries of my policy promptly. I appreciate their positive attitude and as always, their focus is on helping the customers. thank you Alycia and Janet! you all are a wonderful team to work with!"
We responded:
"Laura, thank you so much for your wonderful review! I'm happy to hear that our team, especially Janet, has been able to assist you promptly and with a positive attitude. We always aim to focus on helping our customers, and your appreciation means a lot to us. If you have any more questions or need further assistance, don't hesitate to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Profile photo of Shai

Shai

April 16, 2025

5  out of  5
rating by Shai
"I have had a great experience with my agent Alicia and everyone that I have worked with in the office. Janet is always so helpful. 🙂"
Profile photo of Monica Tidwell

Monica Tidwell

April 14, 2025

5  out of  5
rating by Monica Tidwell
"I called the office for assistance over the weekend but forgot they were closed. Vanessa promptly gave me a call the next business day. She addressed all of my concerns and put me i the right direction saving me 100's of dollars. I love my agent and her staff!!! @v"
Profile photo of Chelsea Allen

Chelsea Allen

April 14, 2025

5  out of  5
rating by Chelsea Allen
"She was excellent and helped me stay in budget"
Profile photo of Jessika

Jessika

April 9, 2025

5  out of  5
rating by Jessika
"I had a wonderful experience very helpful and pleasant and patient and answered all my questions and concerns"