State Farm® Insurance Agent Alecia Francis

"Broker and staff are informative, helpful and kind when I have questions related to my policies. Most recent engagement was with Ms. Tiffany, thank you for being kind and for providing great customer service"

"Colette helped me was very knowledgeable and so nice. I appreciate her helping me to the full extent. Thank you so much"

"Vanessa provided exceptional assistance in clarifying the optimal policy for my vehicle. Her support is greatly valued."

"Agent Aisha provided excellent and professional customer services. Hire more with the same professional customer services skills ~ She was also kind, patient and sensitive to my needs ~ listening as well!!"

"I spoke with Collette. She was very kind, knowledgeable, effecient and just overall excellent. I would actually rate her as a 10 out of 10."

"I am so thankful !Aisha saved me atleast 100$ monthly compared to other insurance companies, she took the time to really help me find discounts !Sooo blessed. !"

"I’ve been a client of the Alecia Francis Agency for a little over a year, and every time I’ve needed guidance or assistance, they’ve been there for me. Their customer service is consistently excellent—responsive, knowledgeable, and genuinely helpful. I truly appreciate the support I’ve received and look forward to continuing to trust them with my insurance needs."

"Colette is truly God sent. She is very professional, very kind and very sweet. She ensured my questions were answered, as well as ensured I received the best support possible. I've been with State Farm (this particular office) for several years and I am so grateful for their support. Thank you, Colette for your professionalism, kind words and support! You are a true asset to State Farm!"

"Rosalind is wonderful. She knows her products. She is very responsive. She saved us money. And best of all she is respectful, patient and a wonderful person who cares about her client! Thank you Rosalind 👍"

"Very very helpful and always available to take a call. Thank you!"

"I have worked with Janet for as long as I have had State Farm insurance. She has always been amazing."

"The customer service that I received has exceeded my expectations and I look forward to doing more business in the future. I will be referring my friends and family!"

"Alecia and her Staff are great at what they do; great information and advice on insurance needs. I've been with her agency for almost 12 years now and the level of care has not changed. They are attuned to my needs and make sure my concerns are addressed across the board with all lines of my insurance. Great people!!"

"Tiffany was able to assist in my insurance questions. She has a great attitude and was very knowledgeable. I enjoyed talking with her."

"Ms.Shaw was very professional and kind. She was able to assist me very professionally with questions I asked. Thanks for your help."

"Very excellent service and professionalism, Denise God bless you and everyone that works at Alecia Francis State Farm agency."

"State Farm is amazing ! I have been with them for years . They are a large company; however they connect with you on a personal level and make you feel you as if your there only customer . Their service team is awesome. Today I had a couple questions about making adjustments to my policy / account . However , I was in back to back meetings at work. They emailed everything in great detail .
Then offered to call me at a time that worked best for me to ensure I had no questions or concerns . Then they followed up in email for my reference.

Service is missing from so many companies . However, Alecia Francis sets the standard on what excellent service looks like !

I encourage you to give them a try !

Date of post 4/27/2026."

"Alecia Francis has been my agent for both auto and home insurance, and she’s been incredible to work with. She answers every question I have, updates my quotes anytime I make a change, and helps me compare options to get the best price and coverage. I really appreciate everything she’s done for me."

"Colette was very courteous, professional and assisted me very fast. She answered all my questions. Great service."

"Excellent service with a great rate!"

"When I think of excellent service,
I use this agency as the benchmark!
AKA"

"Wonderful attention, patient, kind. Everything explained to detail. Highly recommended"

"Aiesha in Alecia Francis' office recently provided us a homeowner's quote, and I highly recommend her. She was polite and professional, very responsive and helpful, and she made sure that we got all of the discounts we qualified for. It was a very easy process to switch our homeowner's policy to SF, and we saved alot of money. Thank you, Aiesha!"

"Alecia has a good customer relations, she helped me to solved my financial issues with my auto insurance. Thank you. Five stars for you"

"Very kind and listened to all of my concerns. She got me the best deals. Thank you Mrs. Alecia."