State Farm® Insurance Agent Alecia Francis
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Monique Guidry CRNA
October 17, 2026
"Amazing to work with. Hardest working agent I’ve ever worked with. Went out of her way to find us more discounts."
"Thank you for the 5-star review, Monique! We’re proud to serve the Duncanville community and truly appreciate your support. "
Reginald Jackson
October 16, 2026
"Very professional at all times...and very informative when it comes to my questions"
"Thanks so much for the amazing review, Reginald! We really appreciate your support here in Duncanville. Just reach out anytime if you need us - we’re here for you. "
Jr Trib
October 16, 2026
"Tiffany was extremely helpful and took the time to answer all of my questions. She was knowledgeable, patient, and made sure I had the information I needed. I truly appreciate her assistance and the great customer service!"
"Thank you so much for the 5 stars, Jr! We truly appreciate your feedback and are always happy to help whenever you need us. "
Yolanda Garcia
October 15, 2026
"I always get exceptional service when I call. I am glad Janet Adoue is my account manager."
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Alecia Francis’s team. "
Jarvis Broeckel
October 15, 2026
"Exceptional follow up and friendly experience switching over my insurance for myself and my children definitely will refer to anybody who needs a responsive Amazing insurance provider"
"Jarvis, thank you for the fantastic review! We’re always here to support you with your insurance needs in Duncanville. "
saieem sarwar
October 15, 2026
"Stiffeny was really friendly and helpful and kneww what I wanted. Very much professional. Thank you."
"We are grateful for your 5-star review, saieem! Thanks for taking a moment to share your positive rating of State Farm Agent Alecia Francis’s Team here in Duncanville . "
Isabel Villarreal
October 7, 2026
"I'm so glad I found them near by my house they have been awesome they check on you from time to time courtesy calls love them always helpful in any way they can"
"Thank you so much for the 5 stars, Isabel! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Ladunnia Daughtry
October 7, 2026
"Excellent Custo.er Service!"
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Techa K
October 5, 2026
"Janet was very helpful as always. She thorough in making sure I understand what my policy is and financial responsibilities are."
"Thank you so much for your kind review, Techa! If you need insurance assistance, we are just an email or call away! - Alecia Francis, your State Farm Agent "
LAURA MM
October 2, 2026
"Great Staff and always handling the questions or inquiries of my policy promptly. I appreciate their positive attitude and as always, their focus is on helping the customers. thank you Alycia and Janet! you all are a wonderful team to work with!
Thank you Colet.for always being available to help us ! We’ve been customers sir so many years and we will continue to allow you to handle our policies ! Great job!! Laura and Kristy"
"Laura, thank you so much for your wonderful review! I'm happy to hear that our team, especially Janet, has been able to assist you promptly and with a positive attitude. We always aim to focus on helping our customers, and your appreciation means a lot to us. If you have any more questions or need further assistance, don't hesitate to reach out.
- Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Gary Johnson
October 2, 2026
"Tiffany gave me an update on my renewal policy with good news that my premium was less. She help me get the driving app. Outstanding customer service."
"Thank you so much for your kind review, Gary! If you need insurance assistance, we are just an email or call away! - Alecia Francis, your State Farm Agent "
Guy Rivers
October 1, 2026
"Janet and the whole Alecia Francis has treated be very well. I've did business with them for about 5 years now. Very professional and it feels like family doing business with them."
"It's a pleasure to be your agency of choice. We're glad to have you as part of the State Farm family.
"
Carol Drake
October 1, 2026
"Very helpful and patient walked me through everything
And also stand on the phone to make sure I was doing it right
And she offered to help because I wanted to speak to a certain individual
I thank her for the kindness
And the best part she said Happy Holidays to me and my famy"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Cali Boo
September 30, 2026
"Love Janet shes absolutely amazing wonderful customer service and extremely friendly!"
"Cali, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Kidada M
September 30, 2026
"This is a great State farm agency. Alicia and Tiffany will take great care of you. I've unfortunately had to submit claims and state farm has been great and on it each time. You cant go wrong getting your insurance here."
"Kidada, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Duncanville. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Alecia Francis and Team "
Valiant Virgil
September 29, 2026
"Tiffany was very knowledgeable and friendly"
"Wow, thank you for the 5-star review, Valiant! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Rodrigo Cortes
September 28, 2026
"Very friendly, excellent customer service! Spoke to Kallet (sorry if I spelled it wrong) Would highly recommend 👍🏼"
"Thank you for the 5-star review of Alecia Francis’s team - we really appreciate your kind words! "
D S
September 28, 2026
"Colette. Where do I begin? She was able to assist in my insurance questions. She has a great attitude and was very knowledgeable. I enjoyed talking with her. When I call in I ask to speak to her because I know she will get my questions answered truthfully!!
Happy State Farm customer
Derrick S."
"Thank you for the amazing review, d! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Ransom Tonya
September 28, 2026
"Janet ROCKS!!!!! She takes very good care of us❤️❤️"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Keyira Wilson
September 27, 2026
"I give 5 stars my problem was solved very quickly and I appreciate them reaching out and helping me out with what I was concerned about"
"Keyira, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
L'Oreal Jones
September 24, 2026
"I have been with Alecia Francis for years and they have always met my expectations. Rep. Courtney was a huge help to me. She was very professional, informative and courtesy. Courtney was knowledgeable about the process as well as products and quick with processing my request. I am pleased to be a customer of State Farm.
**2026 UPDATE **
The staff at Alecia Francis office has done it again! Yay! They have provided me with quick and fast service again. They are always willing to help, kind, and provide professional services. They are one of the reasons, I stay with their office. Thank you all!"
"Hi Loreal. Thank you for continuing to choose our agency for all of your insurance and financial service needs. It's always a pleasure to speak with you."
Bert clark
September 24, 2026
"Janet that you for always providing excellent customer service. Since I have become a customer of this agency the customer service has always been excellent 5 stars in my book."
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Duncanville insurance team. "
Edward Anthony
September 22, 2026
"Spoke with Tiffany!!!!!"
"Edward, thank you for trusting our agency with your insurance needs."
Rosie Martinez
September 22, 2026
"Thanks Denise!!!
Always ready to answer all my questions. Appreciate all your help."
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Theresa Cook
September 17, 2026
"Tiffany was very helpful!"
"Hi Theresa, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Alecia Francis, Your State Farm Agent "